Legal
Terms & Conditions
The terms that govern your use of our website and hotel services.
General Terms
By using the Joyfulspark website and our hotel services, you agree to the following terms and conditions. These terms apply to all reservations, visits and use of facilities at our Melbourne venue.
Reservations and Cancellations
All bookings are subject to availability. A valid form of identification and a payment method are required at check-in. Cancellation and refund policies are confirmed at the time of reservation. Late cancellations or no-shows may be charged in accordance with the selected rate.
Hotel Services
Joyfulspark is a luxury hotel offering accommodation, dining, wellness and private event facilities. The services described on this website are provided at our physical Melbourne location only.
Offline Casino-inspired Experience
Joyfulspark offers a casino-inspired atmosphere and themed entertainment as part of its hotel experience. We do not operate an online casino, sports betting, gambling accounts, or real-money gaming of any kind. No real-money gambling, betting or prizes are available on this website or at our venue. Themed gaming activities, where available, are conducted face to face and for entertainment purposes only.
Use of Website
You may use this website for personal, non-commercial purposes. You must not attempt to gain unauthorised access, introduce malicious code, or use the website for unlawful purposes.
Liability
Joyfulspark Hospitality Pty Ltd accepts liability for losses caused by our negligence to the extent permitted by Australian law. We are not liable for indirect or consequential loss arising from the use of our website or services.
Law and Jurisdiction
These terms are governed by the laws of the State of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.
Changes to Terms
We may update these terms from time to time. Continued use of the website or our services after changes are posted constitutes acceptance of the revised terms.
For any questions about these terms, please contact us at joyfulspark@gmail.com or +61 3 9012 4567.